Refund policy
Return Policy
Merchandise Return Policy
To ensure your satisfaction, we permit our customers to return items purchased from Industrial Injection Service, subject to the limitations and procedures set forth below.
60 Day Return Period
You may return an item purchased from Industrial Injection Service for any reason up to 60 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition. 15% restocking fee will be assessed.
Return Merchandise Authorization
To return an item, you must first request a Return Goods Authorization (or “RGA”) number. To obtain an RGA number, please call (800) 955-0476, Option 1 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RGA numbers will only be issued to current customers.
Unauthorized Returns
Items returned to Industrial Injection Service without a valid RGA number will not be processed. Industrial Injection Service will not be responsible for unauthorized returns.
Restocking Fee
All returns will be subject to a 15% restocking fee.
Return Shipping Procedures
Please carefully box the item to be returned and clearly print the RGA number on the outside of the shipping box. Please add the RGA number to the packing slip and place it inside the box. Only return the item(s) listed on the RGA. The item must be shipped to Industrial Injection Service with all shipping costs/duties prepaid. Freight collect shipments will be refused. You may be required to provide a tracking number for proof of delivery in the event is needed. Industrial Injection Service is not responsible for lost shipments.
Return of Defective Products
Items that do not function correctly or are flawed in a material way are considered defective. Manufacturer policies vary regarding product warranty and handling of defective items. Some defective returns may require manufacturer approval and, in certain cases, the manufacturer may require you to work directly with them to authorize the return. In the event that you purchase a defective item from Industrial Injection Service, the Customer Service Representative will do everything in his or her power to ensure that the item is replaced as quickly as possible, subject to the guidelines of each manufacturer’s policy. Please provide the Customer Service Representative as much detail as possible when requesting an RGA # for a defective item. Defective items will not be subject to the 15% restocking fee.
Non-Returnable Products
Special order items, replacement parts, items that have been installed, and obsolete or discontinued products are not eligible for returns.
Shortage Claims and Shipping Errors
Please carefully inspect all shipments upon receipt. If you have received fewer items than the quantity ordered or a different item from the one ordered, please contact Customer Service Representative so that we can provide you with the correct item(s) and/or issue an appropriate credit. Any shortage claims or shipping errors must be reported within three days from the receipt of the shipment.
Products Damaged During Shipment
Truck shipments should be inspected at the time of delivery. Any obvious damage to the shipment should be noted on the Bill of Lading. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the trucking company. For damaged UPS or FedEx shipments, please contact a Customer Service Representative; we will handle the claim on your behalf.
Credits
Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees. Please allow ten business days from the date we receive the returned product to process the RGA and issue the appropriate credit.