Company Order Policy
UNTIL FURTHER NOTICE
Due to recent changes in shipping policies on part of all major freight companies,Industrial Injection will no longer be sending out tracking numbers on any parcels shipped out of Industrial Injection.Please feel free to contact us at (800) 955-0476 and we will be glad to help you track your order.We apologize for any inconvenience.
Shipping & Mailing
Industrial Injection ships and receives UPS daily. With immediate deliveries in the Salt Lake area, or we can use any courier or freight service you may request.
PRICING AND DESCRIPTIONS
While we try to make sure that all prices posted on this site are accurate at all times, we are not responsible for typographical and other errors that may appear. If the posted price for a product or service that you are interested in is incorrect due to typographical or other error, our staff will endeavor to inform you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information; however, it is your responsibility to verify with us that all details listed are accurate.
NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.
Please re-use boxes and bags that parts were shipped in originally. These boxes are UPS approved to reduce damage while being handled in freight.All shipping charges are the responsibility of the customer
To ensure your satisfaction, we permit our customers to return items purchased from Industrial Injection Service, subject to the limitations and procedures set forth below.
60 Day Return Period
You may return an item purchased from Industrial Injection Service for any reason up to 60 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition. 15% restocking fee will be assessed.
Return Merchandise Authorization
To return an item, you must first request a Return Goods Authorization (or “RGA”) number. To obtain an RGA number, please call (800) 955-0476, Option 1 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RGA numbers will only be issued to current customers.
Items returned to Industrial Injection Service without a valid RGA number will not be processed. Industrial Injection Service will not be responsible for unauthorized returns.
All returns will be subject to a 15% restocking fee.
Return Shipping Procedures
Please carefully box the item to be returned and clearly print the RGA number on the outside of the shipping box. Please add the RGA number to the packing slip and place it inside the box. Only return the item(s) listed on the RGA. The item must be shipped to Industrial Injection Service with all shipping costs/duties prepaid. Freight collect shipments will be refused. You may be required to provide a tracking number for proof of delivery in the event is needed. Industrial Injection Service is not responsible for lost shipments.
Return of Defective Products
Items that do not function correctly or are flawed in a material way are considered defective. Manufacturer policies vary regarding product warranty and handling of defective items. Some defective returns may require manufacturer approval and, in certain cases, the manufacturer may require you to work directly with them to authorize the return. In the event that you purchase a defective item from Industrial Injection Service, the Customer Service Representative will do everything in his or her power to ensure that the item is replaced as quickly as possible, subject to the guidelines of each manufacturer’s policy. Please provide the Customer Service Representative as much detail as possible when requesting an RGA # for a defective item. Defective items will not be subject to the 15% restocking fee.
Special order items, replacement parts, items that have been installed, and obsolete or discontinued products are not eligible for returns.
Shortage Claims and Shipping Errors
Please carefully inspect all shipments upon receipt. If you have received fewer items than the quantity ordered or a different item from the one ordered, please contact Customer Service Representative so that we can provide you with the correct item(s) and/or issue an appropriate credit. Any shortage claims or shipping errors must be reported within three days from the receipt of the shipment.
Products Damaged During Shipment
Truck shipments should be inspected at the time of delivery. Any obvious damage to the shipment should be noted on the Bill of Lading. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the trucking company. For damaged UPS or FedEx shipments, please contact a Customer Service Representative; we will handle the claim on your behalf.
Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees. Please allow ten business days from the date we receive the returned product to process the RGA and issue the appropriate credit.
LIMITED WARRANTY STATEMENT
All remanufactured fuel injection pumps. fuel injectors and industrial or over the road application turbo chargers supplied by INDUSTRIAL INJECTION SERVICE. INC. are warranted to be free from defects in materials and workmanship for a period of six (6) months for domestic or foreign passenger car or trucks and industrial application. from the date of purchase.
All remanufactured turbos supplied by INDUSTRIAL INJECTION SERVICE. INC. for foreign or domestic automobile and light truck application are warranted to be free from defects in materials and workmanship for a period of ninety (90) days from date of purchase. Failure to install new oil feed line when replacing turbo in this application will void any and all warranty. Proof of such replacement must be provided.
Warranty for injection pumps. injectors or turbos is limited to repair or replacement by INDUSTRIAL INJECTION SERVICE. INC. at INDUSTRIAL INJECTION SERVICE. INC’S exclusive option. Said warranty will not bc honored in case of damage or malfunction due to improper installation, misuse, neglect, unauthorized disassembly or alteration or external physical damage. No warranty is made for any claims for special, indirect or consequential damages (including. but not limited to component removal or installation. equipment down time, prospective profits, or other economic loss) due to any defect deemed otherwise warranted by INDUSTRIAL INJECTION SERVICE. INC.
All units returned to INDUSTRIAL INJECTION SERVICE. INC. for warranty consideration must be shipped freight prepaid. Collect shipments will not be accepted. Purchaser must provide written notice of the nature of the defect to INDUSTRIAL INJECTION SERVICE. INC. Purchaser must provide adequate means for operating and testing goods in question. Purchaser shall allow a reasonable amount of time to remedy defect. Valid proof of purchase must accompany the returned product.
This statement represents the complete warranty offered by INDUSTRIAL INJECTION SERVICE. INC. on its manufactured or remanufactured products. expressly in lieu of any other warranties, including any of merchantability, or suitability for a particular purpose. No individual is authorized to bind INDUSTRIAL INJECTION SERVICE. INC. to any warranty not expressly set forth herein.
NO WARRANTY STATEMENT
High performance parts & products no warranty policy: The purchaser understands and recognizes that high performance diesel products and services sold by INDUSTRIAL INJECTION SERVICE. INC. are exposed to many and varied conditions due to the manner in which they are installed and used. INDUSTRIAL INJECTION SERVICE. INC., makes no warranties either expressed or implied including any warranty of merchantability or fitness for a particular purpose.
No salesman, officer, agent or representative of INDUSTRIAL INJECTION SERVICE. INC., is authorized to waive or modify this warranty disclaimer and limitation of damages. Further, no representation, promise, description of goods. or affirmation of fact made by any salesman, officer, agent or representative of INDUSTRIAL INJECTION SERVICE. INC., shall be effective to any extent whatsoever to waive or modify this warranty disclaimer and limitation of damages.
All cores due 30 days after invoice date – no credit after 60 days.
Purchasers of our product(s) agree to accept full responsibility for any loss of factory warranty and or loss of product life cycle attributable to the installation and use of said product(s).
*All Industrial Injection Performance Products Are Not Legal For “On-Road”, “Off-Road”, or “Dual-Use”.
These Products May Only Be used In “Closed Circuit Competition Only” Vehicles.
Compliance With State And Federal Emission Standards Is The Consumer’s Responsibility.
© Copyright 2015 Industrial Injection Service, Inc.